- At cocomango, customer satisfaction is at the core of everything we do. We have outlined our cancellation policy below to ensure a clear and transparent experience for all our customers.
- Cancellation Window Orders may be cancelled within 6 hours of being placed. Beyond this window, we may be unable to accommodate a cancellation request as your order may have already entered the fulfilment process.
- How to Request a Cancellation To initiate a cancellation, please contact our support team at support@cocomango.in within the eligible window. Kindly have your order number ready so we can assist you promptly and efficiently.
- Orders Already Dispatched Once an order has left our warehouse, cancellations can no longer be processed. Please refer to our Returns and Refunds Policy for guidance on next steps.
- Refunds on Cancelled Orders For orders cancelled within the eligible window, a full refund will be issued to your original payment method, inclusive of any taxes and shipping charges paid. Please allow up to 7 business days for the amount to reflect in your account, as processing times may vary by bank or payment provider.
- Policy Updates We reserve the right to revise this policy at any time. Updates take effect immediately upon being published on our website. We encourage you to review this page periodically to stay informed of any changes.
- By placing an order with us, you confirm that you have read and agreed to the terms outlined in this cancellation policy. Should you have any questions, our team is always happy to help at support@cocomango.in
